Returns
You can return products purchased from us within 14 days of receiving the package. For this purpose, you can log in to your account and use quick returns.
Select products to return
Return all or only selected products from the order list. You have 14 days to return.
Provide shipment details
Check the data "pulled" from the order and complete the missing information: including shipping method, packaging type and dispatch date.
Pack and send the package
Pack the return in the same or different packaging. Hand the package to the courier, take it to a parcel locker or shipping point. Products will return to the store.
You can also send the return to the address provided below.
Return address:
AD2000
Ujście 14
93-490 Łódź
607885955
Remember to include the receipt and withdrawal statement in the package. You can download the statement here: Withdrawal from contract form. If you use a different form, be sure to provide your account number and legibly fill in your name and surname. This will speed up the money refund. You can send the statement of withdrawal from the purchase contract to the e-mail address: contact@botegaelena.pl. Compliance with the 14-day return period is determined by the date of sending the e-mail with the sent statement or the date of sending the return package. The returned goods must be complete (with tags) and must not show signs of use. If you return a product to us that does not meet these requirements, we will be forced to send it back at your expense.
We transfer money for returned goods no later than within 14 days of receiving the package. The form of refund depends on the payment method selected when placing the order. If the order was paid by immediate transfer, we will make the refund in the same way. In case of partial order return, shipping costs will not be refunded.
The costs of returning goods to the Store are borne by the Customer. If the order was paid for but not collected, we refund the order value reduced by the cost of return shipment.
Complaints
If the product you purchased turned out to be defective, damaged or inconsistent with the order, we will be happy to help you solve this problem. Below we present the complaint procedure:
- Contact us using one of the available contact methods (contact form, e-mail, helpline).
Helpline (Monday to Friday, 8:00 AM-4:00 PM): 607885955
E-mail: contact@botegaelena.pl
- Describe in detail the problem you encountered and attach all relevant information and documents, such as order number, receipt or invoice.
- We will respond to your report as soon as possible and provide further instructions regarding the complaint.
- If the complaint is accepted, we will strive to resolve the problem in a way that will be most beneficial for you. This may include replacing the product with a new one, repair, refund or other form of compensation.
Complaint address:
AD2000
Ujście 14
93-490 Łódź
607885955
Detailed terms and conditions for returns and complaints can be found here. If you have questions about returns or complaints, contact our customer service team: contact@botegaelena.pl. We are here to help you and ensure you have the best shopping experience.