How to choose the right size / size chart?
Each product on the website has a Size / Dimension Table tab, where you will find detailed measurements (bust, waist, hips, length). Measurements are given in centimeters. To choose a size, measure yourself (preferably while wearing form-fitting clothing) and compare your measurements with the table. If you are between sizes or have atypical proportions, contact us — we will be happy to advise which option will be better, or whether a modification is possible (e.g. shortening the length).
What materials are the clothes made of?
We focus on high-quality materials. In the description of each product you will find a Composition section — e.g. 100% cotton, viscose blend with elastane, polyester with lycra addition, etc. We make sure that fabrics are comfortable, durable and fit well on the figure. If you have a question about a specific model, let us know — we will provide you with details (weight, grammage).
Are the clothes sewn in Poland / is there local production?
Yes, our collections are designed and sewn in Poland (or: ... in Europe), which allows us to better control quality, shorten delivery time and respond to customer suggestions. Thanks to this, we also minimize the carbon footprint associated with transport.
How long does order processing / shipping take?
We usually process orders within 1–3 business days from the moment payment is recorded.
Delivery time depends on the selected option (courier, parcel locker, pickup point). Typically, the package is delivered within 2–5 business days. During promotional or holiday periods, please be understanding — it may extend by 1–2 days.
Is return / exchange possible and under what conditions?
Yes — we accept returns and exchanges within 14 days of receiving the shipment (in accordance with consumer rights law).
In case of exchange: tell us what size/model you want to exchange for — we will send a new product, and you send back the one you want to exchange (or we can attach a return label).
Condition: the clothing cannot be worn, must have tags attached, must be in original packaging. Products on sale / clearance may also have restrictions — check the description or return policy.
How to care for clothes — washing, drying, ironing?
In the product description you will find care instructions (care symbols: washing, temperature, whether it can be tumble dried, etc.).
Here are typical rules:
Wash at maximum 30°C (delicate program),
Wash inside out,
Avoid bleach,
Dry flat or on a hanger (avoid direct sunlight),
Iron at the appropriate temperature according to the material composition.
If you have doubts about a specific material, write to us — we will advise.
What are the delivery costs / what forms of delivery do you offer?
We offer several delivery options: courier and InPost parcel lockers. The cost of delivery depends on the weight of the package and the chosen method — details are provided in the cart before placing the order.
For orders over 300 PLN we offer free delivery — check the current offer.
What if the product is temporarily unavailable / size out of stock?
If the selected size or model is marked as "out of stock", you can use the Notify me option by providing your e-mail — we will notify you when it appears in stock again.
In some cases we can sew / order the product on demand — contact us and we will check the possibilities.
Can I receive a VAT invoice / receipt?
Yes — when placing an order, check the "VAT invoice" option and provide company details (name, tax ID).
We will send the invoice by e-mail in PDF format or attach it to the shipment (or according to your chosen method).
Are the clothes consistent with the photos — can color, style, length differ?
We make every effort to ensure that product photos are accurate — we present clothes in natural light, on models with given measurements.
However, slight differences in shade (depending on monitor settings) or length (1–2 cm) may occur.
If you have doubts about color / length, ask — we can send photos of details or compare with other products.
Do you offer tailoring services?
Yes — depending on the product and customer inquiries, we offer the possibility of shortening, narrowing or adjusting the length.
The cost and possibility of alteration depend on the model — contact us before ordering so we can estimate the possibility and deadline.
What payment methods do you accept?
We accept payments: credit/debit card, bank transfer, fast online transfers (e.g. pay-by-link type), cash on delivery — if this option is available in your region.
In case of electronic payments, the shipment is sent after payment confirmation.
Can I place an order by phone / e-mail / social media?
Yes — if you prefer to order by phone or e-mail, contact us (provide model, size, color). We will prepare an individual link for you or place the order manually.
If needed, we will also help via online chat or social media message.
Is it possible to get discounts, rebates, loyalty program?
Yes — we regularly organize promotions, seasonal sales and special offers.
For regular customers we are planning a loyalty program / points / discount — details are / will be available in the "Loyalty program" tab or in the newsletter.
Sign up for the newsletter to receive information about coupons and new collections.
Can you send fabric samples / color palette?
Yes — upon request we can send material samples (small fabric squares) or send a color palette so you can see and touch the material before purchase. Contact us, providing which samples you are interested in.